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Make a Claim

Online Claim Submission Of 30 Minutes

Online claim submission of 30 minutes

Claim Online Or By Phone

Claim online or by phone

Response Within 10 Business Days

Response within 10 business days

Thinking of making a claim?

Check if the policy excess in your Certificate of Insurance is below the amount you want to claim.

Also read Smart Traveller travel alerts which may affect your claim. Travel alerts indicate if a claim can be made for a specific event based on when the policy was purchased.

Preparing your claim

To help us assist you, it’s important that you:

Have your policy number handy

Understand what’s covered

Keep receipts and medical records

Lodging your claim

Go to our travel claims portal to submit your claim or call us on +61 2 8016 9220

If you need to make an emergency claim, you can call +61 2 8016 9220 from anywhere in the world and reverse the call charges.

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