Make a Claim
Thinking of making a claim?
Check if the policy excess in your Certificate of Insurance is below the amount you want to claim.
Also read Smart Traveller travel alerts which may affect your claim. Travel alerts indicate if a claim can be made for a specific event based on when the policy was purchased.
Preparing your claim
To help us assist you, it’s important that you:
Have your policy number handy
Understand what’s covered
Keep receipts and medical records